Handling Challenging Conversations through Strategic Communication to Promote De-escalation and Influence

Date

• March 10, 2026

Time

• 12:00pm to 1:00pm

Location

• Virtual

Faculty

• Dr. Christian Nichles
  1 Gen Solutions, LLC

CEUs

• 1.0

Cost

• $35

Target Audience

• Healthcare leaders, nurse managers, clinical supervisors, department heads, hospital administrators, educators in health professions, emerging leaders in healthcare, wellness coordinators, human resources professionals in healthcare settings, anyone responsible for leading healthcare teams.

Description

In the pressure cooker that is healthcare, every day brings a new challenge. Some patients arrive anxious or in pain, others frustrated by costs or wait times. Behind every chart, screen, or bedside conversation stands a professional expected to stay calm, clear, and compassionate. This session explores how self-awareness and emotional intelligence protect both the caregiver and the care they provide. Participants will gain practical tools for recognizing stress, regulating emotions, and sustaining a healthy mindset amid constant demands.

Attendees will learn:

• How to recognize emotional strain before it leads to burnout.
• Practical ways to reset and recover during high-pressure shifts.
• How self-awareness strengthens empathy, teamwork, and patient care.

By attending The Self-Aware Leader: Strengthening Emotional Health and Self-Management in Healthcare offered by South Piedmont Area Health Education Center participants may earn up to 1.0 ACHE Qualifying Education Hours toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation. Please note that you must self-report your attendance of this program in order to receive credit.